The experience of care has real consequences
for patients and for providers.
82%
Of patients will switch providers after only one or two negative experiences.
47%
Of patients have chosen not to schedule because of difficulty connecting by phone.
$150B
Lost to U.S. healthcare providers each year because of missed appointments.
Built for the full breadth of the
organizations we serve
From hospital systems and community health centers to specialty practices, payers and digital health,
VitalCX adapts to your operating model across eighteen healthcare segments and the specialties beneath them.
Health Systems & Hospitals
Academic, community, critical-access, children's, behavioral health, rehabilitation and long-term acute care.
Primary Care
Primary care, family medicine, internal medicine, pediatric, geriatric, preventive, urgent care and retail clinics.
Specialty Care
Twenty-one physician specialties, from cardiology and oncology to orthopedics and surgery.
Imaging & Diagnostic Services
Radiology, MRI, CT, ultrasound, mammography and interventional radiology.
Dental & Oral Health
Dental, orthodontics, oral surgery, periodontics, endodontics and pediatric dentistry.
Behavioral & Mental Health
Outpatient behavioral health, counseling, psychiatry, substance use and eating disorder treatment.
Women's Health
OB/GYN, midwifery, fertility, maternity and women's imaging.
Children's Health
Pediatric practices, specialty clinics, therapy centers and pediatric urgent care.
Long-Term & Post-Acute Care
Skilled nursing, assisted living, memory care, home health and hospice.
Rehabilitation & Therapy
Outpatient rehab, physical, occupational, speech and behavioral therapy.
Home & Community-Based Care
Home care, personal care, community health and case management.
Payers & Health Plans
Medicare Advantage, Medicaid and managed care, commercial insurance and TPAs.
Ancillary & Support Services
Labs, pharmacies, infusion, dialysis, DME and sleep labs.
Eye Care & Vision
Optometry, ophthalmology, vision therapy and optical providers.
Emergency & Urgent Care
Emergency departments, freestanding ERs and urgent care centers.
Specialized Programs
PACE, chronic disease management, care coordination, RPM and population health.
Government & Public Health
FQHCs, public health departments, tribal health and school-based health.
Telehealth & Digital Health
Telehealth, virtual care, digital therapeutics and eConsult.
“Within six months of working with VitalCX, we maximized provider appointments and reduced no-show rates by almost 12%.”