Platform — GraceAI
GraceAI—Intelligent technology, purpose-built for healthcare
The AI experience layer that owns healthcare workflows end-to-end
Most Healthcare AI was built for general purposes and adapted for healthcare. Many models are trained on generic data, optimized for containment metrics and deployed without the operational context.
GraceAI was built differently. Trained by healthcare operations experts, and designed for the specific workflows of healthcare. It features scheduling logic, prior authorization, referral management, multilingual patient communication, and the real-time operational visibility needed to run a high-performing practice.
operational intelligence
All about GraceAI
What GraceAI is NOT
•
A chatbot that deflects calls
•
A phone tree that frustrates patients
•
A scheduling widget bolted onto your website
•
A point AI tool that handles one workflow and hands everything else back to your team
What GraceAI is
GraceAI is the operational intelligence that makes the HXP (Healthcare Experience Platform) work.
It is a multi-layered AI system trained specifically for healthcare operations that understands your scheduling templates, payer rules, referral workflows, and patients' communication preferences. GraceAI executes on all of them with a consistency and scale that human teams alone cannot sustain.
GraceAI
What GraceAI can do for you
Grace is the AI-powered experience layer behind VitalCX, trained by healthcare experts, guided by human-centered design and embedded into every experience we deliver. Not a chatbot. Not a phone tree. A genuinely intelligent system that handles inbound and outbound scheduling with your specialty-specific logic built in, manages prior authorization and referral workflows, delivers multilingual patient communication in 11 languages and surfaces real-time visibility through the Grace Dashboard.
Quality Assurance
87.4
Avg Score
on track
Utilization
62%
Quality Assurance
87.4
Avg Score
on track
Utilization
62%
Quality Assurance
87.4
Avg Score
on track
Utilization
62%
Billing & RCM
5
Denials >500
Action Required
Utilization
19%
Quality Assurance
87.4
Avg Score
on track
Utilization
62%
Medical Records
88
ROI Requests Open
on track
Utilization
38%
Quality Assurance
87.4
Avg Score
on track
Utilization
62%
Scheduling
23
Errors Flagged
Needs review
Utilization
87%
Referrals
214
Open Backlog
Needs review
Utilization
54%
Voice & scheduling AI
Grace's AI voice agents handle inbound and outbound scheduling with specialty-specific logic, appointment type rules, and provider preferences built in.
Prior authorization
GraceAI navigates payer portals directly, captures clinical evidence, prepares authorization documentation, and surfaces only the escalations that require a human decision.
Referral management
Closed-loop referral management from intake through scheduled encounter and note closure. Every referral tracked, every status visible, every gap identified before it becomes a lost patient or a compliance problem.
Multilingual communication
Patient communication in 11 languages across every channel — voice, SMS, email and portal — with no interpreter hold time. Grace communicates in the patient's language, in the channel they prefer, at the moment that matters.
Workflow automation
Backlog resolution and monitoring, status updates and follow-ups, duplicate task prevention and resource allocation support—with human escalation pathways for the situations that require clinical judgment.
Revenue cycle intelligence
Denial pattern detection and claims prioritization by financial exposure. GraceAI identifies the patterns that generate denials before they compound—protecting revenue at the workflow level, not just the billing level.
GraceAI
The GraceAI Dashboard—Real-time visibility across every operational domain
Healthcare leaders have historically made operational decisions with data that’s days or weeks old. The GraceAI Dashboard changes that, giving clinical leaders, operations managers and executives real-time visibility into scheduling. Utilization, referral pipelines, authorization status, revenue cycle health, and patient engagement metrics are visible across every operational domain the platform manages.
powered by
All systems operational
Active Grace Agents
·
Manage Agents
Referrals
214
Open Backlog
Needs review
Utilization
54%
Medical Records
88
ROI Requests Open
on track
Utilization
38%
Quality Assurance
87.4
Avg Score
on track
Utilization
62%
Billing & RCM
5
Denials >500
Action Required
Utilization
19%
Scheduling
23
Errors Flagged
Needs review
Utilization
87%
Alerts
All
10
Critical
2
Warning
5
Info
3
Billing denial spike - 5 denials >$500 this week
Billing & RCM · RCM Lead
Today
Callback SLA breach - 3 callbacks >4h, max retries reached
Callback Queue · Scheduling Coordinator
2h ago
12 callbacks unassigned >4h
Callback Queue · Unassigned
Today
Scheduling error rate above target - 4.2% vs 3%
Scheduling · Ops Manager
Today
Setup in progress - Revenue Cycle Management agent
Grace Agents · Admin
Apr 14
QA score trending down - 1.4pts this period
Quality Assurance · Supervisor
Apr 17
PA completion below target - 68% (-3 pts)
Prior Auth · Ops Manager
Apr 16
Referrals drop-off - 46% not completing (missing insurance)
Referrals · Ops Manager
Apr 15
Update available - Quality Assurance agent
Grace Agents · Admin
Apr 18
New agent need detected - Vietnamese call volume +34%
Grace Agents · Ops Lead
Mar 22
Recent Activity
Rescheduled CMC-4471 - Apr 23
Callback Queue · auto
2m
Resolved denial #8842 ($612)
Billing & RCM · M. Alvarez
11m
Sent follow-up SMS batch (24 recipients)
Scheduling · auto
18m
Completed QA review - 8 calls flagged
Quality Assurance · J. Chen
34m
Routed 6 referrals to Cardiology intake
Referrals · auto
47m
Approved records release for pt. 10233
Medical Records · D. Patel
1h
Closed 3 duplicate callbacks
Callback Queue · auto
1h
Prepared appeal packet for denial #8839
Billing & RCM · pending review
2h
Granted QA Lead access to K. Singh
Users & Roles · R. Torres
3h
Auto-confirmed 41 morning appts
Scheduling · auto
5h
Grace Analysis
Beds at College Medical Center have been at or near capacity for 3 consecutive days. Consider checking alternate facility availability or adjusting intake scheduling windows.
Callbacks climbing past SLA
12 callbacks unassigned >4h in Scheduling. Auto-route to available Scheduling Coordinators?
Scheduling
Booking, reschedule, reminders
1,772
42%
89.4%
▲ 14%
Rescheduled CMC-4471 - Apr 23
Callback Queue
Sent follow-up SMS batch (24 recipients)
Scheduling
Closed 3 duplicate callbacks
Callback Queue
Routed 6 referrals to Cardiology intake
Referrals
Not a static report. Not a monthly review. This is a live operational view that surfaces what needs attention before it becomes a problem.
Dashboard capabilities
- Real-time scheduling utilization and capacity visibility
- Referral pipeline tracking from intake through encounter closure
- Authorization status across every active case
- Revenue cycle monitoring with denial trend identification
- Patient engagement metrics by channel and language
- Quality assurance scores and interaction monitoring
- Executive and department-level reporting across all domains
EHR integration
Designed to work with your existing systems
GraceAI integrates with leading EHR and practice management systems, including Epic, Athena and Veradigm, to support bidirectional data exchange across scheduling, referrals, authorization and clinical documentation. Designed to fit within existing workflows rather than require system changes, GraceAI connects directly to your technology environment through HIPAA-compliant data handling, with implementation and onboarding support from dedicated Experience Partners.
Experience Partners
GraceAI and Experience Partners—The combination that produces outcomes
GraceAI provides the intelligence and automation. Experience Partners provide healthcare expertise and outcome ownership. Neither works as well without the other.
GraceAI surfaces what needs attention. Experience Partners make the judgment calls, build the relationships and own the accountability for outcomes that technology alone cannot guarantee.
Trained for Healthcare
Embedded in Your Operations
Focused on
Outcomes
Experience GraceAI
The best demonstration of GraceAI is against your actual workflows—your scheduling logic, your payer mix, your referral patterns. Tell us where your operations break down and we will show you how GraceAI addresses it specifically.
