VitalCX Solutions
Solutions that keep care moving
Supporting the operational work that weighs on your teams.
VitalCX helps care organizations reduce friction across the workflows that shape every experience, from first contact and scheduling to care operations, service support and resolution.
ACCESS & ENGAGEMENT
$1.7M
annual impact ceiling
Grace Voice · Active
Schedule utilization
95%
No-show reduction
−15%
Languages supported
11
Voice 67%
Chat 20%
Other 13%
CARE OPERATIONS
$1.6M
annual impact ceiling
Grace Referrals · Active
Referrals handled / mo
17K
Auth turnaround
2 days
Referral throughput
2.2×
Completed 78%
In-review 15%
Pending 7%
Active referral — Cardiology
Grace routing · Day 1 of 2 · Auth pending
FINANCIAL & SERVICE OPS
$1.6M
annual impact ceiling
Grace Billing & RCM · Active
Reduction in aged AR
80%
Collections velocity
2×
Days to schedule reduction
−60%
Recovered 80%
In-process 12%
Aged 8%
COMBINED ANNUAL IMPACT
$2.0M – $4.0M
INTERACTIONS / MO
34,812
COMPLETION RATE
94.2%
ACTIVE GRACE AGENTS
5 Agents
Powered by GraceAI
The problem
Care doesn't fail because people stop caring. It fails because of administrative friction.
A missed call becomes a delayed appointment. A stalled referral becomes a lost patient. An incomplete authorization becomes a denied claim. And a simple service question can become another task for an already stretched team.
Most operational breakdowns do not happen because people stop caring. They happen because the work is fragmented across teams, systems, handoffs and follow-up. VitalCX helps bring that work into a more connected, accountable model.
Scheduling delays
Referral bottlenecks
Authorization gaps
Billing confusion
Dropped handoffs
Limited visibility
Team overload
removes the friction
systematically, across all stages of the patient journey.
Our Solutions
A varied approach,
with valuable solutions
Access & Engagement, Care Operations and Financial & Service Operations are all powered by the VitalCX Platform.
Access & Engagement
Help people connect, schedule and move forward with ease.
Support for the front door of the experience, including scheduling, triage, outreach, reminders, inbound support and no-show reduction.
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Care Operations
Keep requests, referrals and next steps from falling through the cracks.
Support for the workflows that keep care moving, including referrals, prior authorizations, records requests, specialty coordination and closed-loop follow-up.
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Financial & Service Operations
Protect the experience while helping protect the revenue behind it.
Support for the administrative and revenue workflows that affect trust, responsiveness and financial performance, including eligibility, billing inquiries, claims support, denials and service requests.
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The VitalCX Difference
Most vendors stop when the call ends. VitalCX keeps going.
Anyone can answer the phone. The hard part comes next. Who gets the authorization, chases the payer, fixes the mistake, coordinates the records and
closes the loop? VitalCX owns the work that happens after the call, with end-to-end accountability.
End-to-end ownership from first
contact through resolution
A human and
AI hybrid model
Dedicated named owner accountable for outcomes
Operational depth across payers, specialties and highly regulated environments
Outcomes reporting, not activity reporting
How the work moves
GraceAI supports
everyday workflow
GraceAI works across solution areas to manage scheduling logic, navigate authorization portals, monitor denial patterns and surface the next best action.
•
Scheduling
•
Triage
•
Outreach
Experience Partners own the
follow-through
Every solution area is supported by named Experience Partners who manage the work, oversee exceptions and stay accountable for outcomes.
•
Management
•
Set expectations
•
Accountability
Visibility connects
the system
Dashboards, QA and reporting help leaders understand performance, identify friction and improve over time.
•
Visibility
•
Consistency
•
Control
Delivering outcomes
Operational outcomes. Measured the way you measure success.
VitalCX solutions are designed to improve the outcomes leaders care about most: access, coordination, efficiency,
financial performance and customer experience.
$600K–$1.7M
Access & Engagement
Annual revenue impact from
scheduling optimization
$1.0M–$1.6M
Care Operations
Annual impact from referral
management
80%
Financial & Service Operations
Reduction in aged inventory through revenue cycle management
$2.0M–$4.0M
All Three Areas
Typical combined annual impact
for a mid-size FQHC
Success Stories
“Within six months of working with VitalCX, we maximized provider appointments and reduced no-show rates by almost 12%.”
David Quackenbush,
CEO
Where is care getting stuck?
Tell us what is slowing down scheduling, referrals, prior authorizations or revenue cycle. We’ll show you how VitalCX can help.