Who We Serve
Ancillary & Support Services
Labs, pharmacies, infusion, dialysis, DME and sleep services help keep ancillary and support services moving behind the scenes. VitalCX keeps workflows clean, fast, and connected.
Core Challenges
Common challenges
Order-driven operations, where authorizations and follow-ups determine revenue.
01
Order intake friction
Incomplete orders from referring providers stall fulfillment.
02
Authorization requirements
Infusion, DME and advanced services face heavy payer review.
03
Scheduling and adherence
Recurring services like dialysis and infusion depend on attendance.
04
Eligibility and billing
Coverage surprises create rework and delayed payment.
05
Coordination across providers
Results and follow-up loop back to an abundance of referring sources.
- SCHEDULING
- PRIOR AUTH
- REFERRALS
- ELIGIBILITY
- BILLING
- CONFIRMED
- AUTHORIZED
- SCHEDULED
- CLOSED
- RESOLVED
Solving the Challenge
Solutions from VitalCX, via GraceAI
GraceAI structures order intake, clears authorizations, and manages recurring scheduling so ancillary services stay full, clean, and connected.
Order intake
Structure incoming orders and flag missing information.
Authorization automation
Navigate payer requirements for infusion, DME, and advanced services.
Recurring scheduling
Manage attendance for dialysis, infusion, and ongoing services.
Eligibility verification
Confirm coverage before service to prevent rework.
Grace Dashboard
Visibility into orders, authorizations, and adherence.
Vitalcx
Core Capabilities
VitalCX supports the order-driven workflows behind ancillary services, from intake and authorization to recurring scheduling and verification.
Metrics and ROI
Performance that leads to healthier outcomes
Fewer stalled orders from missing information
Faster authorization for high-cost services
Higher adherence for recurring services
Less billing rework through pre-service verification
Let's talk
From scheduling and referrals to prior authorization and revenue cycles, VitalCX can help bring more clarity, consistency, and control to the work behind the experience.