Who We Serve
Eye Care & Vision
Eye care combines clinical care, optical retail, and recall-driven volume. Full schedules and strong recall are everything. VitalCX keeps chairs full, recalls current, and the front desk focused on patients.
Core Challenges
Common challenges
Eye care is a high-volume, recall-driven, and consumer-facing business, with obstacles seen.
01
Recall is too common
Annual exam recall drives volume, and manual outreach can’t keep pace.
02
Open slots cost revenue
Cancellations and no-show appointments leave exam and optical times empty.
03
Medical vs. vision benefits
Dual coverage creates verification complexity and billing friction.
04
Optical follow-through
Eyewear and contact follow-up slips without systematic outreach.
05
Multi-location consistency
Experience varies site to site without standardized or consistent workflows.
- SCHEDULING
- PRIOR AUTH
- REFERRALS
- ELIGIBILITY
- BILLING
- CONFIRMED
- AUTHORIZED
- SCHEDULED
- CLOSED
- RESOLVED
Solving the Challenge
Solutions from VitalCX, via GraceAI
GraceAI runs recall, scheduling, and verification that keep eye care practices full consistently across every location.
AI voice agents
Book, confirm, and fill openings in 11 languages.
Recall automation
Proactive annual exam recall that keeps the schedule full.
Benefit verification
Confirm medical and vision coverage before the visit.
Optical follow-up
Outreach for eyewear, contacts and dispensing.
Grace Dashboard
Recall, utilization and performance across every site.
Vitalcx
Core Capabilities
VitalCX supports the front-office workflows that protect eye-care volume, from recall and scheduling to verification and optical follow-up.
Metrics and ROI
Performance that leads to healthier outcomes
Higher annual exam recall completion
Fewer open exam and optical slots
Less billing friction across dual benefits
Consistent experience across every location
Let's talk
From scheduling and referrals to prior authorization and revenue cycle, VitalCX can help bring more clarity, consistency, and control to eye care.