Who We Serve
Telehealth & Digital Health
Digital health is imperative. Activation, scheduling, and follow-through have to feel effortless. VitalCX brings the operational layer that turns sign-ups into engaged, retained patients.
Core Challenges
Common challenges
Consumer-grade expectations don’t align with the complex needs of healthcare operations.
01
Activation drop-off
Sign-ups that aren’t converted to a first visit are lost from day one.
02
Scheduling and routing
Matching patients to the right virtual provider at scale can be complex.
03
Eligibility and coverage
Verifying coverage for virtual services creates friction.
04
Engagement and retention
Episodic users can get lost in the shuffle without structured follow-up.
05
Care transitions
Patients needing in-person follow-ups can walk away from care easily.
- SCHEDULING
- PRIOR AUTH
- REFERRALS
- ELIGIBILITY
- BILLING
- CONFIRMED
- AUTHORIZED
- SCHEDULED
- CLOSED
- RESOLVED
Solving the Challenge
Solutions from VitalCX, via GraceAI
GraceAI delivers seamless activation, scheduling, and follow-through that digital health patients expect, turning first time sign-ups into engaged patients.
Activation workflows
Convert sign-ups into scheduled first visits.
Scheduling & routing
Match patients to the right virtual provider, in 11 languages.
Eligibility verification
Confirm coverage for virtual services before the visit.
Engagement outreach
Structured follow-up that drives retention.
Grace Dashboard
Real-time activation, engagement, and experience visibility.
Vitalcx
Core Capabilities
VitalCX supports and leverages the operational layer behind digital health, from activation and scheduling to engagement and care transitions.
Metrics and ROI
Performance that leads to healthier outcomes
Higher activation-to-first-visit conversion
Improved engagement and retention
Less coverage friction for virtual services
Real-time visibility into the patient journey
Let's talk
From activation and virtual scheduling to engagement, retention and care transitions, VitalCX can help bring clarity, consistency, and control to the telehealth system.