Who We Serve
Hospitals & Health Systems
Administrative infrastructure shouldn’t get in the way of clinical teams. VitalCX leverages the success of existing operations to bring efficient, measurably better experiences to both patients and staff.
Core Challenges
Common challenges
Operational obstacles yet to be effectively addressed by a single tool.
01
Overwhelmed access teams
Call volume climbs while staffing shrinks leading to long holds, hangups, and patients who go elsewhere.
02
Multi-dimensional scheduling
Departments, service lines, providers, and locations come with their own processes, causing coordination difficulties.
03
Referral loss
Without closed-loop management, patients can leave to find other solutions, and downstream revenue is lost as well.
04
Prior authorization issues
Chasing authorizations can consume clinical and administrative hours, while care that’s needed now takes a back seat.
05
Revenue cycle pressure
Denials, slow collections, and eligibility errors can often drain margin from already-thin operations.
06
No real-time visibility
Leaders rely on delayed indicators, finding out about problems after they’ve already impacted patients and revenue.
- SCHEDULING
- PRIOR AUTH
- REFERRALS
- ELIGIBILITY
- BILLING
- CONFIRMED
- AUTHORIZED
- SCHEDULED
- CLOSED
- RESOLVED
Solving the Challenge
Solutions from VitalCX, via GraceAI
GraceAI is an intelligent experience layer across an entire access ecosystem—learning workflows and integrating with systems and executing at a scale human teams can’t sustain alone.
AI voice
agents
Answer calls, create schedules, and confirm process referrals autonomously and accurately around the clock.
Prior authorization automation
Navigate payer portals, capture data, and escalate only what needs human resolution.
Closed-loop referral management
Track every referral from order, through scheduled closure.
Grace
Dashboard
One real-time view across every department and workflow, with automated QA and denial alerts.
Experience
Partners
Dedicated healthcare operators who own outcomes, not just activities
Vitalcx
Core Capabilities
VitalCX values unique team workflows and operations that make all kinds of hospitals and health systems thrive.
From patient access and referrals, to authorization, revenue cycles, and follow-up, VitalCX builds off of what’s working well.
Metrics and ROI
Performance that leads to healthier outcomes
VitalCX helps specialty practices improve performance across the workflows that matter most.
38%
6.5%
Abandonment reduction at Westside Family Healthcare.
17,000/mo
Referrals processed at 2-day turnaround for United Health Centers.
80%
Reduction in aged claims inventory at Kaweah Health.
$2M–$4M
Total annual impact modeled for mid-size operations
Get in touch
From scheduling and referrals, to prior authorization and revenue cycle, VitalCX brings clarity, consistency, and control so everyone can thrive.