Who We Serve
Dental & Oral Health
Dental practices live and die by the schedule. Open appointment slots, last-minute cancellations, and unverified benefits all hit the bottom line directly. VitalCX keeps your chairs full and your front desk free to focus on patients.
Core Challenges
Common challenges
A consumer-facing business where every appointment slot is lost production.
01
Open chairs cost production
Cancellations and no-shows leave high-value chair time empty and unrecoverable.
02
Benefit verification friction
Dental coverage is complex, and surprises at checkout erode trust and slow payment.
03
Recall keeps slipping
Hygiene recall is the engine of a healthy practice, and manual outreach can’t keep pace.
04
Treatment plan follow-through
Accepted plans stall when follow-up scheduling isn’t systematic.
05
Multi-location inconsistency
Experience varies site to site without standardized workflows.
- SCHEDULING
- PRIOR AUTH
- REFERRALS
- ELIGIBILITY
- BILLING
- CONFIRMED
- AUTHORIZED
- SCHEDULED
- CLOSED
- RESOLVED
Solving the Challenge
Solutions from VitalCX, via GraceAI
GraceAI runs the front-office workflows that drive dental production, like scheduling, recall, verification, and follow-up consistently across every location.
AI voice agents
Book, confirm, and fill openings from a managed cancellation list.
Recall automation
Proactive hygiene recall outreach that keeps the schedule full.
Benefit verification
Real-time eligibility and coverage checks and confirmation before the visit.
Treatment follow-up
Systematic scheduling for accepted treatment plans.
Grace Dashboard
Production, utilization, and recall performance across every site.
Vitalcx
Core Capabilities
VitalCX supports the front-office workflows that protect dental production, from scheduling and recall to verification and follow-up.
Metrics and ROI
Performance that leads to healthier outcomes
Fewer open chairs through automated fill
Higher hygiene recall completion rates
Less point-of-service billing friction
Consistent experience across every location
Let's talk
From scheduling and referrals to prior authorization and revenue cycle, VitalCX can help bring more clarity, consistency, and control to oral health.